Effective December 1, 2026. These Terms and Conditions (“Terms”) govern your use of getorsavi.com and your Orsavi member account (the “Services”), offered by Orsavi Health, Inc. (“Orsavi”, “we”, “us”). By creating an account or placing an order, you agree to these Terms. Please read them, including the arbitration section.
1. What Orsavi does, and what it does not
Orsavi provides technology, enrollment, care navigation and member support. Orsavi is not a medical provider and does not practice medicine. Medical care is provided by independent licensed clinicians of OpenLoop Healthcare Partners, PC and its affiliated professional corporations (the “Medical Group”). Prescriptions are filled by independent licensed U.S. pharmacies. Your clinician alone decides whether a treatment is right for you; buying a plan does not guarantee a prescription.
2. Eligibility
You must be at least 18, live in the United States, be physically located in a state where care is available when you use the Services, and give complete and truthful health information. You are responsible for keeping your login secure.
3. Not for emergencies
The Services are not for emergencies or urgent care. If you think you have a medical emergency, call 911. If you are having thoughts of suicide, call or text 988.
4. Telehealth visits
Most care is asynchronous: a clinician reviews your intake and messages you. Some states require a live video visit before a first prescription; currently these include Arkansas, Delaware, the District of Columbia, Kansas, Mississippi, New Mexico, Rhode Island and West Virginia. Your clinician may also ask for a video visit, more information, or lab work at any time.
Where care is available and our pharmacy partners
Services are available in all 50 states and Washington D.C. Some states require a live video visit before a first prescription: Arkansas, Delaware, the District of Columbia, Kansas, Mississippi, New Mexico, Rhode Island and West Virginia. Prescriptions are filled by these independent licensed pharmacies:
- Red Rock Compounding Pharmacy, Springville, Utah: all states except California, Nevada and Arkansas
- Red Rock Compounding Pharmacy, St. George, Utah: California and Nevada
- Health Warehouse, Florence, Kentucky
- Precision Medicine, Bellmore, New York
- Triad Rx, Daphne, Alabama
The pharmacy that fills your prescription is named on your order and medication label.
5. All-in pricing
Each program has one all-in price per billing period that covers your medication, shipping, clinical consults and unlimited provider visits for that program. Labs are not included; if your clinician requires labs, the lab bills you directly. The price, billing frequency and total are shown before you pay.
6. Automatic renewal
Plans renew automatically until you cancel. At checkout we show the amount, how often you will be charged (every 4 weeks, every 12 weeks, or once for a 24- or 52-week plan), the date of the next charge and how to cancel, and we ask for your express consent before charging you. You authorize us and our payment partner to charge your payment method for each renewal at the price shown at checkout until you cancel. We email a confirmation after purchase. If the price of your plan changes, we will notify you before the new price applies, and you may cancel.
7. Cancellation and refunds
You can cancel online from your account at any time, with no fee; cancellation stops future charges. Refunds follow our Cancellation and Refund Policy.
8. Payments
Payments are processed through the merchant account of our telehealth platform partner. We accept Visa, Mastercard, FSA/HSA cards, Apple Pay and Google Pay (not American Express). You confirm you are authorized to use the payment method you provide.
9. Compounded medications
Some programs may include compounded medications. Compounded medications are not FDA-approved; the FDA does not review them for safety, effectiveness or quality. They are prepared by a licensed pharmacy for an individual patient and are prescribed only when your clinician documents a patient-specific medical need. Availability can change because of law, regulation or supply.
10. Your responsibilities
Give accurate and complete information, follow your clinician’s and pharmacy’s instructions, read the medication guide, report side effects to your care team, and do not share or resell medication.
11. Communications
You agree to receive account, order, shipping and care messages by email and in your account. Text messages are optional and covered by our SMS Terms.
12. Privacy
Our Privacy Policy explains how Orsavi handles personal information. Your health information is also protected under the Medical Group’s Notice of Privacy Practices.
13. Changes to programs
Programs, medications and prices may change, for example because of new laws, regulations or supply. We will tell you about changes that affect your plan before they apply.
14. Intellectual property and acceptable use
The Services and their content belong to Orsavi or its licensors. Do not copy, scrape, reverse engineer or misuse the Services or use them for any unlawful purpose.
15. Disclaimers
The Services are provided “as is.” Orsavi does not provide medical advice and is not responsible for the medical judgment of independent clinicians or the dispensing decisions of pharmacies. Content on this site is general information, not medical advice.
16. Limitation of liability
To the fullest extent permitted by law, Orsavi will not be liable for indirect, incidental, special or consequential damages, and Orsavi’s total liability for any claim relating to the Services is limited to the amount you paid Orsavi in the 12 months before the claim. Some states do not allow these limits, so they may not apply to you.
17. Disputes and arbitration
Please contact us first at care@getorsavi.com; most concerns are resolved quickly. Any dispute that is not resolved will be decided by binding individual arbitration administered by JAMS, except that either party may bring an individual claim in small-claims court. You and Orsavi waive any right to a jury trial or to take part in a class action. You may opt out of arbitration by emailing us within 30 days of first accepting these Terms. Delaware law governs these Terms.
18. Changes to these Terms
We may update these Terms. We will post the new date here and notify members of material changes. Continuing to use the Services after the effective date means you accept the update.
19. Contact
Orsavi Health, Inc., 1000 N. West Street, Suite 1200, Wilmington, DE 19801 · care@getorsavi.com
Questions: care@getorsavi.com