Cancellation and refund policy
Plain-language terms for Orsavi members.
Effective December 1, 2026. This policy explains how to cancel and when you can get a refund. It is part of our Terms.
Cancel any time, online
Cancel from your account at any time, with no fee. Cancelling stops all future charges. You keep access to your care team through the end of the period you paid for.
Refunds
You may request a refund for any reason at any time, except for a billing period whose medication has already been ordered for you. Once a pharmacy order is placed, that period can’t be refunded because the medication is prepared for you and cannot be resold.
Not prescribed? Not charged.
If your clinician decides that medication isn’t right for you, no medication is ordered and you are refunded for that billing period.
Longer plans (12, 24 and 52 weeks)
Longer plans are charged once, up front, and medication ships every 4 weeks. If you cancel, you can request a refund for the 4-week periods whose medication has not yet been ordered.
Labs
Labs are not part of the all-in price. If your clinician requires labs, the lab bills you directly, and lab charges are refunded only under the lab’s own policy.
How refunds are paid
Approved refunds go back to your original payment method, usually within 5–10 business days. Email care@getorsavi.com with any question.
Questions: care@getorsavi.com