Effective December 1, 2026. This Privacy Policy explains how Orsavi Health, Inc. collects, uses and protects personal information when you use getorsavi.com and your member account. Health information you give for your care is also protected health information (PHI) under HIPAA; Orsavi handles it as a business associate of the Medical Group, under the Medical Group’s Notice of Privacy Practices.
Information we collect
You give us: name, contact details, date of birth, shipping address, intake and health information, and messages to support. Payments: card details are entered with our platform partner’s payment processor; Orsavi does not store full card numbers. Automatically: device, browser and usage information, and cookies needed to run the site.
How we use it
To create and manage your account; to send your intake to the Medical Group; to coordinate orders, shipping and billing; to provide support; to send account and care messages; to improve and secure the Services; and to meet legal obligations.
What we never do
Orsavi does not sell personal or health information. We do not put health information in web addresses, advertising pixels or ad targeting, and we do not use health information for marketing without your written authorization.
Who we share with
The Medical Group and its clinicians; licensed pharmacies and shippers that fill your orders; our telehealth platform partner, which runs the medical record and payments; service providers that host, secure or support the Services under contract (with HIPAA business associate agreements where PHI is involved); and authorities when the law requires.
Marketing and cookies
We may use cookies and analytics on pages that do not collect health information. You can opt out of marketing emails with the unsubscribe link and of texts by replying STOP. Our site honors Global Privacy Control signals as an opt-out of any sharing for targeted advertising.
Security and retention
We use administrative, technical and physical safeguards, including encryption in transit. We keep information as long as needed for the purposes above and as the law requires; medical records are kept by the Medical Group under state record-retention law.
Your choices and rights
You can access and update account information in your account. Depending on your state, you may have rights to access, correct, delete or get a copy of personal information and to opt out of certain processing. Email care@getorsavi.com; we will verify your identity and respond as the law requires. California residents, see California privacy. Washington and Nevada residents have additional consumer health data rights, which we honor through the same contact.
Children
The Services are for adults 18 and older. We do not knowingly collect information from children.
Changes and contact
We will post updates here with a new effective date. Orsavi Health, Inc., 1000 N. West Street, Suite 1200, Wilmington, DE 19801 · care@getorsavi.com
Questions: care@getorsavi.com